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Delete account & data

You can delete your Wasel account and its associated data at any time. This page explains the steps, what is actually erased, and what we may need to retain and why.

Last updated: 27 July 2026

Method one — from inside the app

This is the fastest way, and it works on both mobile and desktop:

  1. Open the Wasel app and sign in to the account you want to delete.
  2. Go to Menu → Settings.
  3. Choose Account → Delete account.
  4. Read the warning, then confirm by entering your password.
  5. You'll receive a confirmation message, and deletion begins immediately.

Deletion is permanent and cannot be undone

Once deletion completes we cannot recover your account or data. If you manage a pharmacy or warehouse and will need your accounting records later,export your reports first from the accounting section before you begin.

Method two — by request

If you've lost access to your account or can't complete the steps above, send us a request from the email address or phone number registered on the account — we need this to verify you are the account owner.

Include in your message: your business name, the registered phone number, and the phrase "I request deletion of my account and data." We reply within two business daysand confirm once deletion is complete.

What is deleted

  • Your account and credentials (name, phone, email, encrypted password).
  • Your business profile: pharmacy or warehouse name, address, and uploaded documents.
  • Employee accounts belonging to your business and their permissions.
  • Your inventory and its movements, and the distribution lists and offers you created.
  • Files you uploaded: invoice images, payment receipts, and documents.
  • Notification tokens and device data linked to your account.
  • Your search and usage logs inside the app.

The local copy on your devices is also cleared when you uninstall the app. (Uninstalling the app alone does not delete your account on our servers — you must use one of the two methods above.)

What may remain — and for how long

We prefer to be upfront here. Some records cannot be erased immediately because they document a commercial transaction that actually took place between you and another party:

  • Delivered orders, invoices, and payments: remain with the counterparty to the transaction (the warehouse you sold to or bought from) and in our financial records, for the period required by commercial and tax law.
  • Anonymised technical records: error logs and performance metrics containing no name or identifying data, kept briefly for fault diagnosis.

These records are not used for any other purpose after deletion — no marketing, no analytics, no sharing. Everything else is erased within30 days at most from the date of the request.

If you manage a pharmacy or warehouse

Deleting your account deletes the entire business along with your employees' accounts and their access to the system. Inform them before you begin. If you want to hand over your position to someone else instead of deleting, contact us and we'll transfer management without losing the business's data.

Subscription

Deleting your account ends your subscription immediately. No further amounts are charged after deletion, and amounts paid for the remaining period are not refunded except as set out in the Terms & Conditions.

Need help?

If the reason for deleting is a problem with the app, tell us before you proceed — many issues have a faster fix than losing your data. Contact us and we'll help.